What's the easiest way to register for the conference?

The quickest way to register is online with a credit card. You must be a publicly held international corporation, government or state agency, or educational institution in order to pay by wire transfer. Due to long transaction times, we will no longer accept wire transfers after September 15, 2017. Your registration must be paid in full to take advantage of discounted rates. You may also register onsite at the Albuquerque Convention Center the week of the event.

When should I register?

We recommend you register as soon as you make a definite decision to attend. Participants who register early receive discounted registration fees. Registering early also helps you take advantage of lower travel costs such as airfare and car rental. Please keep in mind that registration fees are non-refundable. For details, read our Terms & Conditions carefully before purchasing your registration.

Can I register for just one day?

Due to the nature of the event, there are no single day registrations for the Summit.

There are multiple people attending from our organization, can they be registered as a group?

To make registering multiple people from the same organization fast and easy, you will be given the option to register another member before submitting payment. Please note there are no group discounts.

Can I just “pop in” to one session?

Programming is for registered attendees only. All attendees will be issued name badges which will be monitored throughout the event.

I am not going to eat; do I still need to pay?

Everyone attending the Summit, regardless if they are taking advantage of the meals or not, must be a registered attendee.

Can my spouse/guest attend a session even if they are not registered?

No, conference programming, including meals is for registered attendees only. You may purchase a guest meal program or individual tickets to the banquet during registration.

I would like to register someone from my organization, but I don't know yet who will be attending. What do I do?

To register now and take advantage of early bird rates, you can assign the registration to a placeholder name.  To register now and take advantage of early bird rates, you can assign the registration to a placeholder name.

  1. Enter your company/school/group name in the “First Name” field.
  2. Enter a “Holding” in the ”Last Name” field
  3. Use the company mailing address and your email & direct contact information to complete the form.

If you register using “placeholder names,” you must transfer each registration to the actual attendee prior to arrival, otherwise, they will be unable to pick up their registration upon arrival.

How do I know that my registration form and payment have been received?

Once you register online, you receive a purchase receipt immediately after finalizing the transaction. Your registration confirmation is sent by email to the address provided upon registering and shows receipt of your purchase. During the registration process, you can provide a secondary “CC” email to provide a copy of your confirmation to your travel coordinator, supervisor, assistant, colleagues or travel companions.

How do I get a receipt for my registration?

Once you register online, you receive a purchase receipt immediately after finalizing the transaction. Your registration confirmation is sent by email to the address provided upon registering and shows receipt of your purchase. During the registration process, you can provide a secondary “Cc” email to provide a copy of your confirmation to your travel coordinator, supervisor, assistant, colleagues or travel companions.

I just found out I can't attend for a really good reason. Can I get a refund?

All of our materials, both printed and on the web, clearly state in multiple places that all purchases are non-refundable — see our refund policy. If you cannot attend, you can transfer your registration to another person for this year’s event at no additional cost.

To transfer a registration, email the registration administrator at

How do I cancel my registration?

To cancel, you must send a request in writing to You cannot cancel through the online portal.

What are Summit’s policies regarding refunds?

Substitutions may be made at any time at no extra charge. Should substitution not be possible, cancellation charges apply. Conference registration cancellations must be submitted in writing via email to Kesselman-Jones, Inc. at

Our refund policy is fully detailed in our Terms and Conditions. Please be sure to read and understand these before making any purchases.

I don't seem to be receiving emails from the Summit. What's the problem?

Some spam filters and gray lists may filter out automated communications. Please add the following email addresses to your spam filter’s list of approved senders:

I am a member of the press. Do you offer a special press registration rate?

The Summit welcomes the professional editorial staff of print, online, and broadcast media. Complimentary registrations are extended to the “working media” with the same benefits as other full conference registrations. Other publication staff (non-editorial positions, such as advertising directors and advertising representatives) may attend by registering at the full conference rate.

At the Conference

Where should I park?

For local guests, we are offering free parking at the Albuquerque Convention Center parking structure off Martin Luther King Jr. Ave, just west of Broadway Blvd. When you check in at registration, you will be able to pick up a parking ticket that will allow you to exit the structure at no cost for the four days of the conference. Please note this is NOT valid for any other parking lots, including the garage under Civic Plaza.

If you are a guest of the Hyatt Hotel, we have negotiated a special daily parking rate of $5 per day.

If you have a handicapped placard, you may park for free at any metered space downtown.

Where do I pick up my badge?

Badge pickup is available at the registration area on the upper level in the Albuquerque Convention Center. Registration will open on Monday, October 2 starting at 5:00 pm.

Registration Hours:
Monday, October 2: 5:00 pm – 7:00 pm
Tuesday, October 3: 6:30 am – 5:00 pm
Wednesday, October 4: 7:00 am – 5:00 pm
Thursday, October 5, 7:00 am – 12:30 pm

Is there a dress code for the Summit?

Business attire. Note that some meeting facilities can have wide variations in temperatures which may be out of our immediate control. You may wish to dress in layers so as to be comfortable regardless of the room you are in

What should I bring?

Bring your digital device or pen and paper for taking notes. WiFi will be available at the Convention Center. You will also want to have plenty of business cards. If you need your card translated, we have a company that will provide this service for a fee

Where is the location of the Lost and Found?

During the conference, items are turned into the conference registration desk or the security desk located on the ground level of the east complex. After the event, all items will be turned into the Convention Center security desk. All items not claimed by the end of the conference will be turned over to the Albuquerque Convention Center. After the conference, call (505) 768-4588 to inquire about lost items

How can I obtain a copy of a presenter’s presentation?
Will my photo be taken during the conference?

Photographs and video will be taken during the event for use in social media, future advertising, newsletters, and other promotional materials, whether in print, electronic, or other media, including the ICEA/ACCE and other partner websites. By participating in this conference you grant the Summit the right to use your name and photograph for such purposes.


How do I obtain a visa letter of invitation?

All guests from outside of the US will automatically receive a letter of invitation. You will receive a PDF printable file on ICEA Summit letterhead via an email attachment. A hard copy can be sent via Federal Express if you provide an account number. Please check with your local U.S. Consulate to allow sufficient time for visa processing. Your request for a letter of invitation to attend the Summit does not guarantee you will obtain a visa.

How can I find out about visiting attractions in Albuquerque and what restaurants are open and within walking distance?

Visit the Visit Albuquerque table at the Albuquerque Convention Center.  When the information table is not available, ask the registration desk staff who will be happy to assist you.

What is the weather like in Albuquerque in October?

Fall is a beautiful time in Albuquerque with sunny days in the low 70’s and dropping to the low 50’s at night. A light to medium jacket is recommended for the evenings. However, we have been known to have very hot or very cold falls, so be prepared to dress in layers. Santa Fe is higher in the mountains so is typically 10 degrees cooler than Albuquerque. If you are planning to attend balloon fiesta, you may want to bring a heavy jacket more suited for cold weather. The hours before sunrise can be quite cold

Special Albuquerque Tips

Albuquerque is considered high desert; we are one mile above sea level. What does this mean? Our air is thinner. If you exercise, including climbing stairs, you may feel it in your lungs as they work a little harder to take in air; this is why we are a training destination for many marathon runners. Alcohol can also work faster in your system, so pay attention to what your body is telling you. Also, it is very dry in the desert, so you will need to be sure to drink lots of water – make sure to keep a glass on your nightstand.

What is this balloon fiesta I keep hearing about?
Where is the closest airport?

Albuquerque International Sunport (ABQ) is 8 miles from the hotel. The host hotel does not provide an airport shuttle, therefore, if you haven’t arranged transportation in advance through the Summit, you will need to take a taxi, which are typically waiting outside of baggage claim. Uber and Lyft are available as well.

Support Services

Who do I contact for dietary meal requirements?

There is a place to do that when you register online. Please, only state meal requirements and not preferences. We will notify the venue of your special need. You will be given a special meal ticket when you check in at the event. Make sure you show this ticket to your server. If a course is pre-set at the meal table when you arrive that you cannot eat due to your dietary restriction, do not assume there is not an option for you in the kitchen. It is your responsibility to communicate your needs to the conference office and venue staff.

Are there accommodations for people with disabilities and those requiring special assistance?

If you require special assistance, auxiliary aids, or other reasonable accommodations to fully participate in this event, please notify the Summit Management Office at the time of registration and/or four weeks in advance. You can find information on all of our accommodations regarding accessibility here.

Are child care services available?

The Summit does not offer child care. You may inquire about child care services with the concierge at your selected hotel. Be certain to make arrangements prior to your arrival in Albuquerque.

For safety, liability and the experience of the other attendees, children, and infants are not allowed in conference sessions; however, they may attend meal functions. Please contact the conference office to inquire about meal pricing for children.

Will there be areas for privacy at the convention center? (e.g. lactation, prayer, quiet, etc.)
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